When you decide to have your carpets professionally cleaned, it’s important that you choose the right company to do the job. So that you can ask pertinent questions of prospective contractors, it’s helpful if you know a little about the industry. There are plenty of carpet cleaning companies in London to choose from, so how do you know you’ve picked the right one? Here’s a useful list of the questions you should always ask before employing a firm of professional carpet cleaners.

Is the company fully insured?

Unfortunately, there are a lot of cowboy carpet cleaning companies out there that operate without the right insurance. “Liability insurance” does not cover damage to your carpets due to negligence or poor cleaning methods; it only covers damage to your home. Always check that the company has the appropriate “Contractor’s insurance” cover in place.

Are the company’s operatives properly trained?

Carpet cleaning is a skilled trade. Professionally-trained staff will understand how to use the carpet cleaning machinery and chemical products correctly, meaning that they will do a better job for you with little risk of damage to your carpets.

What carpet cleaning equipment does the company use?

As a general rule of thumb, the more expensive the equipment used by the company, the better the results will be. Ask what type and make of machine they use and Google it. Good quality, powerful machines designed to be used by professional, commercial cleaning companies cost thousands of pounds. If the machine is cheap and can be bought in a DIY store for domestic use, go elsewhere.

Does the company provide a free no obligation quotation?

Never pay for a quote. The company should  provide you with a free, written quotation showing a break-down of the work they will carry out and itemised costings.

Remember that you should expect to pay a little more if the company is equipped with top-of-the-range equipment, full insurance, and well-trained, experienced staff.

What methods of cleaning does the company use?

A very important question that you should ask concerns the preferred methods of cleaning used by the company. The most effective method of deep-cleaning carpets is Hot Water Extraction.

In conclusion

When looking for a professional carpet cleaning company in London always do your research and ask the above questions before making a definite arrangement. Ask around your friends, family, neighbours and colleagues too to see if they can recommend a good contractor.